How long is the quality evaluation process?
Replacement/ Refund process only begins after we have completed evaluating your returned product.
How long does it take to replace my item?
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 5 business days. We will send you an email and SMS notification once completed.
Please expect to receive your replacement within the following time frame:
In Metro areas: 1 – 8 working days
In Non-Metro areas: 3 – 14 working days
Does Master Nexus Sdn. Bhd. cover the shipment cost/EMS cost returns?
Shipment cost/ EMS cost for returns needs to be paid by you.